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Mission
Provide remarkable vacation experiences for a lifetime.
Values
Integrity
Demonstrated by:
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Exhibiting honesty, trust and mutual respect
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Asserting an unwillingness to compromise our values for short-term results
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Possessing and demonstrating broad business knowledge
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Committing to self improvement
Caring
Demonstrated by:
Passion
Demonstrated by:
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Celebrating the diverse needs of team members and vacation members
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Being champions of “team spirit”
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Craving and delivering superior performance
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Demonstrating excitement and eagerness to break down and eliminate barriers to service
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Taking ownership of responsibilities
Innovation
Demonstrated by:
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Coloring outside the lines to solve business issues
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Using experience and ability to provide extraordinary experiences
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Seeking new methods and skills to improve upon tasks and systems
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Surpass expectations – resulting in increased value, both financially and experientially
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Serving as a valuable resource
Our Team
Headquartered in Orlando, Florida, we’ve been named one of the Orlando Sentinel’s Top 100 Companies for Working Families annually since 2002. These Central Florida employers are selected for their commitment to creating a workplace environment that enables employees to create balance between their personal and professional lives. Creating a work environment that is fl exible and geared toward career-building is a core value of the company.
Employee benefits include a 401K plan, paid health care, alternative scheduling to accommodate family needs, telecommuting, tuition reimbursement, mentoring programs, career development and performance rewards. The company emphasizes its mission to employees through rewards including free vacations and resort stays, both for performance and tenure.
Our over 1,000 team members provide exceptional vacation experiences and value-driven benefits for over 65,000 members and guests around the world every year. We deliver family-friendly vacation environments, varied on-site activities, world-class amenities and villa accommodations that are beyond comparison.
Island
One Resorts/Club Navigo™
Island
One Resorts has provided extraordinary timeshare vacation experiences
through resort development and hospitality management since 1981.
Celebrating its 25 year anniversary in 2006, the company’s
1,000 team members are focused upon providing innovative vacations
and value-driven benefits to its over 60,000 owners. Reinforcing
the company’s stature
as an innovator is the continued growth and success of Club Navigo,
Island One Resorts’ vacation club which includes 26 resort destinations
throughout the United States, the Caribbean, Latin America and Mexico
and a member rewards program, Navigo Rewards.
The
company has developed and manages eight resorts in Florida: Barefoot’n
Resort, Bryan’s Spanish Cove, Charter Club Resort Of Naples Bay,
The Cove On Ormond Beach, Crescent Resort On South Beach, Liki Tiki Village,
Orbit One Vacation Villas and Parkway International Resort. These resorts
have earned acclaim because of their friendly and relaxed vacation environments
as well as their varied on-site activities, facilities and hospitality.
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Premier
Work Environment
Island One Resorts has been named one of the Orlando
Sentinel’s
Top 100 Companies for Working Families annually since 2002.
These Central Florida employers are spotlighted for their commitment
to creating a workplace environment that enables employees to create
balance between their personal and professional lives. They are
lauded for their forward-thinking approaches to understanding and
facilitating their employees’ desires to effectively further
their careers while concurrently maintaining strong personal familial
bonds.
Creating a work environment that is flexible
and geared toward career-building is a top goal of the company. Its business
is to provide remarkable vacation experiences for families. The best way to
ensure that this core tenet is achieved is by providing a superior professional
experience for its employees. Benefits including a 401K plan, paid health care,
alternative scheduling to accommodate family needs, telecommuting, tuition
reimbursement, mentoring programs, career development and performance rewards
help Island One Resorts both attract and retain top performers. The company
emphasizes its purpose to employees through rewards including free vacations
and resort stays, both for performance and tenure. Island One Resorts also
hosts employee functions at its resorts.
The company’s corporate headquarters
is a $15 million, 55,000 sq. ft. facility that offers its 250 corporate employees
on-site amenities and the company ample room for its continuing expansion.
Employees have access to on-site facilities including a cafeteria, fitness
center, spa and salon, game room with pool table and arcade games, wireless
internet access and several relaxation lounges. The headquarters’ working
environment is also focused upon employee well-being. State-of-the-art equipment
and furnishings emphasize ergonomics and comfort.
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Professional
Hospitality Services and Management
Island
One Resorts’ management
company, Island One Resorts Hospitality Group (IORHG), possesses vast
expertise in the timeshare property management arena. It provides complete
resort management services, including personnel, systems, infrastructure
and equipment. IORHG manages all Island One Resorts properties, totaling 1,058
units, which equates to over 53,000 interval weeks. IORHG services include:
- Hospitality: Care of the physical facility,
grounds and landscaping, maintenance, front desk operations, housekeeping,
staffing and supervision.
- Homeowners Association Relations: Management
of association business, including organizing meetings, preparation of minutes,
and mailing of required notices and other important communications.
- Accounting and Financial Management: Preparation
of annual budgets; development of replacement reserve schedules; cash management
and banking relationships; long range planning; preparation of monthly financial
statements and variance analysis; owner financial servicing, and maintenance
and taxes billing and collection.
- Inventory Control and Yield Management: Operation
of a central reservations systems; toll-free lines. The systems accommodate
fixed, floating and points-based ownership as well as options including split
week usage, bonus time usage, lock-offs and biennials.
- Operation of Effective Owner Rental Program: Contractual
relationships with domestic and international wholesalers, travel agents
and tour operators. The rental accounting system provides owner rental accounting
reports, rental income disbursement, source of business marketing reports
and rate table management.
- Risk Management: Insurance evaluation; comprehensive
coverage available at reasonable volume rates; interior design and purchasing;
training programs; experienced and knowledgeable timeshare and association
legal staff; safety and security programs; human resources management; central
purchasing with volume and bulk rate advantages; in-depth knowledge and relationships
with both external exchange companies; and construction expertise.
- Galaxy
Exchange Company: Internal
exchange company, allowing owners to exchange within the Island One Resorts
properties.
Club
Navigo
Club Navigo delivers the ultimate vacation experiences for
today’s traveler, offering extreme flexibility through a
points system, split-week usage options and one-stop reservations.
It is also one of the few vacation clubs that offers members a
comprehensive loyalty program, Navigo Rewards. Club Navigo has
sales locations in Orlando, Daytona Beach, Miami South Beach, Naples
and St. Croix. Island One Resorts achieved over $60 million in
timeshare sales in 2005. Resort system expansion plans include
the purchase of properties; expansion of existing resorts; alliances
with other independent developers as Club Navigo-branded resorts;
and affiliations.
Club Navigo resorts are:
- Bryan’s Spanish
Cove, Orlando, FL
- Charter Club Resort Of Naples Bay, Naples, FL
- Chenay Bay Beach Resort, St. Croix, U.S.V.I.
- The Cove On Ormond Beach, Ormond Beach, FL
- Crescent Resort On South Beach, Miami Beach, FL
- Grand Seas Resort, Daytona Beach, FL
- Liki Tiki Village, Orlando, FL
- Orbit One Vacation Villas, Orlando, FL
- Parkway International Resort, Orlando, FL
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Complementing Club Navigo’s resorts are
Club Navigo Destinations, which are independently owned and operated properties
having alliances with Club Navigo. Members utilize their vacation points at
these resorts just as they would at a Club Navigo resort, giving them maximum
flexibility in their holiday experiences. These affiliations have expanded
Club Navigo’s network to resorts located throughout the United States,
Mexico, the Caribbean and Latin America. Club Navigo Destinations include:
United States
Aloha Towers/Waikiki Sky Tower, Waikiki, Hawaii
Eagles Nest Resort, Branson, Missouri Park Plaza Resort, Park City, Utah
Mexico
Villa del Palmar, Puerto Vallarta
Villa del Palmar, Cabo
Occidental Allegro Cozumel*
Allegro Playacar*
Occidental Grand Cozumel*
Occidental Grand Xcaret*
Royal Hideaway Playacar*
Occidental Allegro Nuevo Vallarta*
Aruba
Occidental Grand Aruba*
Costa Rica
Occidental Grand Papagayo*
Dominican Republic
Allegro Playa Dorada*
Occidental Grand Flamenco Puerto Plata*
Occidental Grand Punta Cana*
(* indicates an all-inclusive resort)
Developer
Benefits
In a timeshare market increasingly dominated by the global
hospitality brands, Club Navigo represents one of the few opportunities
available for independent vacation ownership resort developers
and operators to derive the benefits offered via a points-based
vacation club while maintaining their independence and identity.
Through Club Navigo, developers have access to award-winning
sales, marketing and communications programs; operational support;
state-of-the-art reservation and computer systems; and one of
the most seasoned management teams ever assembled in the industry.
Island One Resorts developed its vacation
club after seven years of research and evaluation of other vacation
clubs, alongside the investment of millions of dollars in technology.
The club meets all regulatory requirements of a vacation club
product and has been approved for use in the State of Florida.
Club Navigo, with its multi-site resort destinations, also offers
access to other leisure travel products. The club is affiliated
with both Interval International and RCI, the two major exchange
companies in the timeshare industry. Club Navigo began sales
in 1999.
Consumer
Benefits
Club Navigo members receive:
- Unlimited
reservations in the club’s reservation system;
- Membership
in the home resort’s external exchange company;
- Membership in Galaxy Exchange Company for internal seven-day exchanges
at other Island One Resorts properties, for additional flexibility;
and
- Membership in Navigo Rewards.
Through Club
Navigo, an owner’s deeded timeshare interest at
their home resort converts annually to a pre-determined number of points,
which can then be used to reserve inventory at other club resorts.
It offers a home resort reservation period, split-week usage, an extended
club reservation period and an upgrade period. Owners may also bank
or borrow their points for additional reservation options.
The resorts also
offer Event Weeks, which owners can purchase and be guaranteed first
rights to use each year, even when the event moves to a different calendar
week. Club Bonus Time offers discounted specials at Club Navigo resorts
for last-minute getaways. The easy reservation process is done in one
stop, via personalized toll-free reservation numbers for both Club Navigo
and external exchange. Frontiers, the Club
Navigo member newsletter, keeps members abreast of club developments.
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Navigo
Rewards
Club Navigo’s member loyalty program, Navigo Rewards, rewards
members for daily activities such as shopping and dining as well as
member referral. Utilizing its partnership in the Gold Points Reward
Network®, Navigo Rewards uses Gold Points as the currency. Members
earn and redeem Gold Points on- and offline through the partner company
network, which includes Carlson Wagonlit TravelSM, Club Navigo, Country
Inns & Suites By CarlsonSM, Diner’s Club®, Park Inns/Plaza
Hotels, ProColor, Radisson Hotels & Resorts®, Regent Seven
Seas Cruises, Skymall.com, Spa Finder® and the T.G.I. Friday's® family
of restaurants. They also have the option of a Gold Points credit card,
which offers competitive rates and even more reward-earning opportunities.
Gold Points are earned and redeemed in real
time – and they never expire. All members of a household can have Navigo
Rewards cards on the same account. If a Club Navigo prospective purchaser,
owner or guest already has a Gold Points membership card, Club Navigo can rebrand
the account into a Club Navigo account by using the same account number already
established.
Members are also rewarded for referring others
to Club Navigo, their referrals attending a sales presentation and their referrals
becoming members of Club Navigo. Members choose their referral rewards: they
can receive Gold Points or apply their rewards toward their Annual Maintenance & Tax
Assessment (based upon activity and interval size purchased by their referrals).
Gold Points are also used as a first-day purchase incentive as well as in trial
and marketing programs.
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The
Island One Resorts Properties
Barefoot’n
In The Keys At Old Town
In March 2006, Island One Resorts acquired
Barefoot’n
In The Keys At Old Town in Orlando, Florida. Located
in the heart of the U.S. Highway 192 tourist corridor,
only moments from Walt Disney World Resort’s
entrance, the resort is a haven of relaxed vacation
fun, amidst a variety of activities and attractions.
The resort consists of 24 one- and two-bedroom
lock-off villas. Land adjacent to the resort was
also purchased, allowing for a future expansion
of an additional 150 villas.
Resort amenities include:
outdoor heated pool; children’s pool; outdoor
hot tub; volleyball; club house; and wi-fi access.
Bryan’s Spanish Cove
Bryan’s Spanish Cove, acquired in January
1987, consists of 44 villas that share an identical
two-bedroom, two-bath floor plan – all with
a fireplace in the living room. Island One Resorts’ expertise
in the areas of sales and marketing, as well as
resort construction and design, ensured a successful
sellout of inventory in 18 months. Bryan’s
Spanish Cove naturally blends relaxation with recreation.
Each villa is just steps from the swimming pool
and Lake Bryan, which boasts canoeing, paddle-boating,
fishing and other water sports.
Resort amenities include:
heated swimming pool; electronic game room; whirlpool
spa tubs; barbecue and picnic areas; freshwater
lake; children’s playground; paddle boats; canoes; water sports; organized
activities; discount attraction tickets; voice mail messaging system; in-villa
VCPs; and movie rentals available.
Charter Club Resort Of Naples Bay
In November 2002, Island One Resorts added this
33-unit bayfront resort in Old Naples to its
family of resorts. Guests experience the best
of water sports fun on Naples Bay. They can sail
out to the Gulf of Mexico, shell on remote Keewaydin
Island, take guided waverunner tours and explore
Naples’ unique marine habitats. The two-bedroom/two-bath
villas offer breathtaking views of Naples Bay.
Guests can enjoy the environment from their 30-foot
screened private lanai. The resort’s location
in the historic district allows guests to bike
or walk to the beaches, waterside restaurants,
tennis courts, shopping areas and art galleries.
Resort amenities include:
heated swimming pool, hot tub and children’s
pool; outdoor grills; fishing equipment; beach
chairs with umbrellas; bicycles; children’s activities program; and poolside
tiki bar and grill.
The Cove On Ormond Beach
Island One Resorts acquired The Cove On Ormond
Beach in April 1999. Directly on the Atlantic
Ocean, the 112-villa resort allows owners and
guests to enjoy fun in the sun on over 150 feet
of sandy beach. Situated on elegant Ormond Beach,
Florida, it is a secluded “cove” for
relaxation. Yet it is only moments away from
the excitement of Daytona Beach, which is the
next beach directly to the south. Owners also
enjoy special events throughout the year such
as Bike and Race weeks.
The resort’s villas are comprised of studios,
one- and two-bedroom accommodations. All villas feature an ocean view, full
kitchen and private balcony. The resort was originally comprised of a 54-villa
tower. An adjacent 58-villa addition to the existing resort structure opened
in September 2006. The original 54-villas are referred to as the North Tower;
the 58-villa addition is the South Tower. Owner amenities and services were
expanded as well, with indoor and outdoor pools, owners lounges and the addition
of a variety of outdoor equipment.
Resort amenities
include: an outdoor heated swimming pool; outdoor
hot tub; indoor heated swimming pool; lounge; game
room; organized activities; barbecue and picnic
area; full kitchens; fitness room; personal computing
area; secured beach access; and voice mail message
system.
Crescent Resort On South Beach
In 2004, Island One Resorts acquired Crescent Resort
On South Beach, a 27-villa urban resort at 1420
Ocean Drive, in the heart of Miami South Beach.
Built in 1938, the historical property is a landmark
of Art Deco design. Facing Lummus Park and the
beach, the resort is only moments to the white
sands of Miami South Beach. It is centrally-located
to the shopping, cuisine, art and entertainment
that make South Beach famous. Its one- and two-bedroom
villas feature living rooms, kitchens, separate
bedrooms with king-size beds, whirlpool spas
in master baths and the stylish elegance of authentic
Art Deco design and furnishings.
Resort amenities include:
Fitness center with personal trainers; fitness
center options are available for daily, weekly
and monthly usage.
Liki Tiki Village
The largest of the Island One Resorts properties,
Liki Tiki Village was purchased in July 1987 and
included 64 completed townhome villas at that time.
Sales of the initial inventory commenced immediately
and continued with the construction of an additional
64 two-bedroom, two-bath townhouse villas. All
of the townhouses were completed by mid-1989. The
resort’s subsequently-added villas are purpose-built
five-story mid-rise buildings that feature modern
architecture and design, offering vacation owners
greater use and exchange flexibility. They are
comprised of one- and two-bedroom floor plans as
well as an innovative three-bedroom lock-off floor
plan. In December 1994, 330 villas were opened.
To date, there are nine vacation villa mid-rise
buildings, consisting of 430 villas.
In May 2005, Island One
Resorts purchased 80 acres of additional land next
to Liki Tiki Village at U.S. Highway 192 and SR
545 for $7.7 million. On the land adjacent to the
current 64-acre Liki Tiki Village resort complex,
the company will build an additional 300 timeshare
villas and expand amenities with a pool and splash park as well as capitalize
on the existing seven acre lake with outdoor activities. Retail and a 15,000
sq. ft. administrative center are planned for the land between Hwy. 192 and
Bali Blvd. The additional land will allow the company to expand Liki Tiki Village’s
on-site amenities, adding new facets of outdoor Florida adventure for owners
and guests. Construction is slated to begin in Summer 2006. Currently there
are 558 villas on property. There are 90 villas that remain to be built in
two additional mid-rise buildings on the resort’s original 64 acres.
At build out, the resort will have 948 one-, two- and three-bedroom vacation
villas.
Liki Tiki Village is a Central Florida favorite
in large part due to its 1.5-acre, 220,000-gallon on-site waterpark, Liki Tiki
Lagoon Water Adventure. Opened in 1998, it was the first aquatic amenity of
its kind built by a timeshare developer. Available to all Island One Resorts
owners and guests, it includes water slides, a simulated wave pool, an erupting
volcano that smokes and shoots water, spouting tiki heads, interactive spray
jets, a toddlers’ area, a dancing fountain, lounging decks, volleyball,
a children’s play area and Shipwreck Sally’s Bar & Grill, which
offers poolside food, refreshments and entertainment. It has a capacity of
600 guests.
Resort amenities include: Liki Tiki Lagoon Water
Adventure; Shipwreck Sally’s Bar & Grill; mini golf course, two
lighted tennis courts; freshwater lake with bumper boats, paddle boats and
fishing; basketball court; fitness center; gift shop; playground; two outdoor
heated swimming pools and hot tubs; game room; barbecue and picnic areas; volleyball
court; organized activities; shuffleboard; bicycles; discount attraction tickets;
in-villa VCPs; ATM; car rental discounts and movie rentals available.
Orbit One Vacation Villas
Developed on a 10-acre parcel in 1982, Orbit One
exemplifies the fully integrated skills and talents
of Island One Resorts: site plan development,
architecture and design, property management
and sales and marketing expertise. The resort
features 116 (1,250 sq. ft.) vacation villas
with two bedrooms, two baths, a full kitchen,
a screened terrace and an oversized whirlpool
spa tub.
Resort amenities include:two heated swimming
pools; two lighted tennis courts; whirlpool spa; children’s wading pool;
outdoor racquetball court; miniature putting green; in-villa VCPs; movie rentals
available; children’s playground; fitness room; electronic game room;
barbecue and picnic areas; organized activities; discount attraction tickets;
shuffleboard; and in-room safe.
Parkway International Resort
In January 1988, Island One Resorts acquired the
property for Parkway International Resort. Construction
commenced in mid-1988 for this purpose-built
timeshare facility that, at completion, contributed
another 144 two-bedroom, two-bath villas to Island
One Resorts’ inventory. It is designed
around a jungle theme, complete with lush forest
and adventure trails.
Resort amenities include:a heated swimming pool;
electronic game room; outdoor hot tub; barbecue and picnic areas; lighted tennis
court; children’s playground; children’s wading pool; organized
activities; discount attraction tickets; nature trails; shuffleboard; Kenya
Kafé; movie rentals available; in-villa VCPs; fitness room; and in-room
safe.
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An
Unparalleled Senior Management Team
The
Island One Resorts senior management team comprises many of the most
seasoned professionals in the vacation ownership industry. The senior
management team oversees more than 1,000 professionals, many of whom
helped lay the foundation for what is now the fastest-growing segment
of the worldwide travel and tourism industry. In 1998, Island One
Resorts was recognized by the American Resort Development Association
(ARDA), the international association for the vacation ownership
industry, for employing more Registered Resort Professionals (RRPs) – the
industry’s highest professional accreditation – and Associate
Resort Professionals (ARPs) than any other member company.
Deborah L. Linden, RRP
Deborah L. Linden, RRP is CEO of Island One Resorts. She has led the timeshare
development and management company since its inception in 1981. She has established
a professional culture of excellence at its corporate headquarters and resort
properties, evolving the company into the leadership position it holds in the
market. She began her career in residential and multi-family whole ownership
and commercial projects.
Through her many years of service to the American
Resort Development Association (ARDA), Linden has spearheaded many timeshare
industry initiatives in the arenas of legislation, sales, marketing, education
and ethics. She has served on the Board of Directors for over 15 years; she sat
on the Executive Committee to the Board for over 10 years. She was ARDA’s
Chairman of the Board for two terms from 1993-1995 and Chairman of ARDA’s
Vacation Timesharing Council from 1990-1993. She also serves on the ARDA International
Foundation’s Board, which oversees industry research and continuing professional
development. She sat on the committee which established the ARDA Education Institute
(AEI) in the late 1980s, and the professional designation program of Registered
Resort Professional (RRP) and Associate Resort Professional (ARP), titles of
distinction and accomplishment in the timeshare industry. Island One Resorts
was the first company to provide the AEI program to its staff, and earn the AEI
Seal of Achievement, attesting to the company’s commitment to excellence
in timeshare hospitality. She is a frequent speaker at industry events and is
often consulted for expert opinion in trade publications.
Linden received the Ernst & Young Entrepreneur
Of The Year 2006 Award in the Florida Real Estate & Construction category.
Now in its 20th year, this award program recognizes outstanding entrepreneurial
achievements and is one of the most prestigious business award programs in the
world. The awards are judged on traits including risk taking, determination,
company growth, product expansion, passion for the company and its people, creativity
and community involvement.
In 2006, she also was named the Dynetech-Crummer
Entrepreneur of the Year in the over $50 million category. The award, presented
through a partnership between Dynetech Corp. and the Rollins College Crummer
Graduate School of Business, recognizes the efforts of community leaders who
exemplify the spirit of innovation and excellence. Traits considered in the judging
are vision, inspired leadership, corporate culture and values, business ethics,
strategic planning and execution, civic and community involvement and business
performance.
In 2000, she received the first-ever ARDA Circle
of Excellence (ACE) Lifetime Achievement Award from ARDA. This annual award recognizes
those individuals who have made the most significant contributions to the timeshare
industry and who have a demonstrated record of productivity, professionalism,
integrity, creativity, innovation, leadership and adherence to the highest standards
of quality service and ethical standards. In 1989, she received the Professional
of the Year award and in 1991 she was awarded the Leader of the Year award.
She serves on the Central Florida Regional Board
of Directors and the State Loan Committee of Colonial Bank in Orlando, Florida.
She held these positions prior to Southern Bank’s acquisition by Colonial
Bank in 1997, and continues to hold them today. In 2006, Linden was appointed
to the Colonial BancGroup, Inc.’s National Board of Directors. The $22
billion bank holding company operates more than 300 banking offices in Florida,
Alabama, Georgia, Nevada and Texas.
Linden is very active with the Central Florida
Women’s League, a charity group which provides assistance in the local
community. Previously, she served on the Governor’s Task Force on Tourist
Safety, which examined hospitality and security travel issues.
Cary J. Erfurth
Cary J. Erfurth is executive vice president, director and
secretary. With the company since 1981, he oversees the
development, new construction and refurbishment of Island
One Resorts’ properties, corporate facilities and
amenities. He also oversees all sales and marketing on-site
and off-site location design and construction. He led
the construction and development of the company’s
purpose-built 55,000 sq. ft., $15 million corporate headquarters.
In 2004, he coordinated the design and execution of the
company’s purpose-built 12,000 sq. ft. off-site
sales center in Daytona Beach.
At Liki Tiki Village, which will consist of
948 villas upon completion, he has directed the addition of one 50 villa mid-rise
building every year since 2003. In 2006, he directed the addition of the 58-villa
South Tower at The Cove and the enhancement of the resort’s beachfront
amenities area. In 1998, Erfurth designed and supervised the construction of
Liki Tiki Lagoon Water Adventure. He has overseen the expansion and multi-million
dollar renovations of the company’s resorts, including a $1 million 1999
renovation at The Cove On Ormond Beach and another at Charter Club Resort in
2003.
Erfurth serves on several charity and community
boards. He is president of the Orange County Sheriff’s Office’s
Orange County Police Athletic League. He is president of the South Park Owners
Association, which controls over 700 acres of commercial real estate, with
tenants including Wal-Mart, Lowes, Marriott and other businesses. He has been
involved in the real estate development industry in the Chicago metro area
for over 20 years. He has concentrated upon several multi-faceted projects
including condo conversions, commercial development and several town home and
custom home projects at a cost of $100 million.
He is very active in humanitarian endeavors,
including initiating the relief efforts for hurricane victims throughout the
Gulf states and Florida and launching Island One Resorts’ charitable
foundation. In 2006, he received the Circle of Excellence Philanthropic Award
from the American Resort Development Association. This award recognizes the
most outstanding philanthropic effort for a humanitarian cause in the worldwide
timeshare industry. Erfurth’s development and execution of two relief
effort trips to Biloxi, Mississippi after Hurricane Katrina were the focus
of this award.
Sulyn M. Stumbras, RRP
Sulyn M. Stumbras, RRP is president of Island One Resorts
Hospitality Group (IORHG) and Club Navigo. With the company
since 1983, she is involved in all aspects of the property
management and owner services arms of the timeshare hospitality
industry. With over 20 years in the timeshare management
industry, she has been an integral force in the structuring
and implementation of Island One Resorts product offerings
and servicing. In the early years of the company, she
was responsible for centralizing the core operations
including finance, reservations and customer service.
As the industry evolved, she has guided IORHG
to be ahead of the curve, spearheading the design and development of a reservations
system that could handle multiple products including fixed, float, points,
exchange and even day use. She was instrumental in the development and design
of the company’s points-based multi-site vacation club product, Club
Navigo. Through sound management and fiscal planning, she has led IORHG to
maintain exceptional ratings from both owners and guests. She has successfully
completed entire resort refurbishment and renovation plans without special
assessments to owners. She possesses a keen eye for detail and standards, with
a strong ability to gauge owner expectations and to surpass these demands through
calculated refurbishment and enhancement plans. With her strong interpersonal
skills, she is expert at developing excellent relationships between owner board
members, management, developers and sales forces.
Stumbras has received the Executive Hospitality
Management Gold Award from the American Resort Development Association. She
has attained the Registered Resort Professional (RRP) designation, which is
the highest educational achievement attained through the ARDA Education Institute
(AEI). She is a licensed Community Association Manager (CAM) and is very active
within the hospitality and resort development industries, currently serving
on ARDA’s Awards and Property Management Committees. She is a frequent
speaker and author for the industry. She has previously served on RCI’s
Property Management and Advisory Committees. She is a member of the Marketing
Advisory Committee and the Reservation Board of Directors for the Kissimmee/St.
Cloud Convention & Visitors Bureau. She serves on the Advisory Board for
the Salvation Army ARC.
Kurt Gruber
Kurt
Gruber is senior vice president of planning and development
and general counsel for Island One Resorts. He joined
the company in 2000, and has brought a wealth of experience
in the areas of structuring, planning and development
of timeshare, condominium and vacation products. Previously,
as a partner in the Orlando office of Baker Hostetler,
Gruber played an instrumental role in the development
and management of the firm’s national hospitality
team and helped make it the pre-eminent law firm in the
timeshare industry. While with the firm, he was a key participant
in the development of many of the industry’s leading
vacation ownership products including Disney Vacation Club,
Hilton Grand Vacations Club and Hyatt Vacation Club. Since
joining Island One Resorts, he has helped engineer company
growth in such areas as resort and hotel acquisition, vacation
club development and management company expansion, as well
as providing direction through strategic planning.
Gruber
earned his J.D. from the University of Texas College
of Law in 1988 and received a B.A. degree with High Honors
in English and Political Science from the University
of Texas College of Liberal Arts in 1985. During his
career, he has written several articles and treatises
on issues important to the timeshare industry as well
as serving as a guest lecturer and as an adjunct professor
in the hospitality school at the University of Central
Florida. Gruber is very involved in ARDA, serving on
the Federal Issues and State Legislation Committees;
he is also very active with ARDA-Florida. He has been
a member of the Florida Bar, the Orange County Bar and
the American Bar Association since 1988.
Kenneth
J. Campbell, RRP
Senior Vice President of Sales Kenneth J. Campbell, RRP
leads the Club Navigo sales team of over 325 people at
on-site and off-site sales centers in Orlando, Daytona
Beach, Miami South Beach and Naples. With the company since
1993, he is a proven sales leader in the highly-competitive
Florida markets. He is instrumental in evaluating sales
and marketing programs and developing methods to increase
timeshare sales. He liaisons with partner sales and marketing
companies to maximize business synergies.
He possesses bottom line accountability for
the company’s sales in traditional line, in-house, trial programs and
conversions. He develops incentive programs tailored to site prospect demographics.
He ensures consistent brand messaging of Club Navigo in both presentation and
messaging. He conceptualizes and oversees development of all sales centers
for state-of-the-art impact and guest enjoyment of the tour experience.
With positive energy and a tireless work ethic,
he focuses upon comprehensive leadership, including well-rounded training and
motivation as well as individual and team development. He possesses keen analytical
abilities in all facets of personnel, programs and statistics. He focuses on
bottom-line productivity, striving to maintain low sales costs concurrently
with high closing ratios and sales volumes. With over 25 years of industry
experience, he has established himself as a top producing sales executive.
In 1998 and 1999, he was awarded ARDA Silver Awards for Senior Sales Executive,
Large Project and Project Team.
Karen S. Holbrook, RRP
As senior vice president of finance and chief financial
officer since 1997, Karen S. Holbrook, RRP is responsible
for all financial aspects of corporate strategic planning,
budgeting, forecasting, financial reporting and cash
management for Island One Resorts, Island One Resorts
Hospitality Group and Club Navigo, which have combined
operating budgets in excess of $80 million. She is also
responsible for the management of a $110 million mortgage
portfolio and the financial management of timeshare owners
associations with annual budgets in excess of $24 million.
A Florida-licensed Certified Public Accountant,
Holbrook began her career with Price Waterhouse & Co. in Tampa, Florida
progressing to tax manager during her nine years in public accounting. She
is a Florida-licensed Community Association Manager and Mortgage Broker. She
has worked in the timeshare industry since 1985 and received the ARDA Gold
Award in 1991 for General Resort Management and in 1993 and 1999 for Executive
Administrative Manager. Holbrook graduated from Florida State University Summa
Cum Laude with a Bachelor of Science degree in Accounting.
Thomas M. Linden
As senior vice president of marketing, Thomas Linden leads
Island One Resorts’ direct and indirect marketing
programs overseeing initiatives for the further growth
of the company. He possesses over 23 years experience
in all facets of direct marketing and real estate sales.
With a strong financial and accounting background, he
focuses upon fiscal responsibility and bottom-line results.
He is instrumental in the design of marketing
systems for Club Navigo, the company’s points-based vacation club. He
has established external partnerships throughout Florida, the Caribbean and
South America for marketing and off-site sales. He designs and implements extremely
successful programs that the company assimilates into its marketing strategies,
including trial programs, web-based marketing, referral programs, telemarketing,
multi-state road programs, lead generation and field marketing.
Linden’s extensive knowledge of the timeshare
industry and of Island One Resorts’ properties, programs and partners
allows him to streamline the company’s diverse marketing programs into
an integrated machine. He served on Island One Resorts’ Senior Team from
1992-2002; he returned to the company in January 2006. To achieve his marketing
goals, he concentrates upon team building, personnel development and customer
service.
His strong financial and accounting background
give him an innate ability to visualize and achieve big picture results. Throughout
his career he has accomplished incredible results including successful new
product launches, resort grand openings, improved operational efficiencies
and profitable results. He began his career as an industrial real estate broker,
marketing several major business parks and urban redevelopment projects in
Chicago, Illinois. He holds a B.S. degree in accounting from Chicago State
University.
Sterling F.
Stoudenmire IV
As senior vice president of business innovation and
chief technology officer (CTO), Sterling F. Stoudenmire
IV enhances business innovation through the development
and application of technology solutions for Island
One Resorts. He plays pivotal roles in eBusiness expansion
and key company marketing and development initiatives.
He has also assumed a leadership position for the company’s
technology operations, including applications development,
networking/telecommunications, support and data center
operations.
His depth of knowledge and acute insight into
cutting edge technologies allows Island One Resorts to remain innovative and
contribute to its pursuit of new ventures that support its continued growth
well into the future.
Previously, he was vice president of research
and development at Orange Lake Country Club, where he led the development of
internet marketing initiatives. Prior to entering the timeshare industry, Stoudenmire
was an associate partner with Accenture, the culmination of a 15 year career
in consulting for Global 1000 clients in the U.S., European Union and Latin
America, including The Walt Disney Company, Best Buy, UnumProvident Insurance,
CIBC, British Telecom and Gaylord Entertainment.
He joined the company in January 2005 as vice president of
eBusiness, and has significantly enhanced the timeshare development
and hospitality group’s use of digital technologies
and furthered the growth of its internet enabled business.
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Press
Contact:
Sheila Morris
407.215.4255
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